Returns & Warranty
Returns, Replacement & Warranty Policy
This policy applies to Slursh products purchased from slursh.com.
Please read this policy carefully before placing an order. By purchasing from Slursh, you agree to the terms mentioned below.
No Refund Policy
Slursh does not offer refunds.
Once an order is placed and delivered, the payment is non-refundable.
Refunds will not be provided for change of mind, product no longer needed, wrong product ordered by the customer, personal preference, minor colour or design variation, delay caused by the courier partner, product used incorrectly, product not matching personal expectations beyond the listed specifications, or the customer not checking product details before purchase.
We request customers to check product details, specifications, size, usage instructions, and compatibility before placing an order.
Replacement Policy
Slursh offers replacement only in valid cases where the product is received damaged, defective, not working, missing parts, or incorrect.
To request a replacement, the customer must provide both of the following:
- Clear unboxing video
- Product working video clearly showing the issue, damage, defect, or malfunction.
Without these videos, the replacement request may not be accepted.
Replacement Request Timeline
The customer must contact Slursh support within 24 hours of delivery to request a replacement.
Requests raised after 24 hours may not be accepted for delivery-related issues such as damage, wrong item, missing part, or packaging concern.
Mandatory Unboxing Video
For any replacement claim, an unboxing video is mandatory.
The video must clearly show the outer package condition before opening, shipping label, complete unboxing process, product received, accessories received, and any damage, missing items, or defects, if any.
The video should be continuous and clearly visible.
Product Working Video
For electronic, rechargeable, heating, cooling, blending, or temperature-control products, the customer must share a working video showing the issue.
This applies to products such as the Temperature Control Smart Mug, Smart Temperature Control Tumbler, Food Warming Tray, Portable Blender, and any other electronic or smart kitchen product.
The video must clearly show the product condition, product being switched on or used, charging or power connection if applicable, exact issue or malfunction, and any error, heating issue, cooling issue, charging issue, or functional issue.
Product-Wise Replacement Conditions
Replacement terms may vary depending on the product type.
Electronic and Smart Products
Electronic and smart products can be replaced only if the customer shares a complete unboxing video, shares a proper working video, the issue is verified by the support team, and the issue is not caused by misuse, mishandling, water damage, physical damage, wrong adapter, incorrect charging, or unauthorized repair.
Kitchen and Drinkware Products
For kitchen and drinkware products, replacement may be accepted only in case of a damaged item received, a wrong product received, a missing part or accessory, or a manufacturing defect.
The customer must share a clear unboxing video for verification.
Food Contact and Hygiene-Based Products
Some Slursh products may come in contact with food, beverages, or kitchen surfaces.
For hygiene and safety reasons, replacement may not be accepted if the product has been used, washed, filled with food or liquid, scratched or damaged after delivery, mishandled, stained, returned without original packaging, or modified in any way.
6 Months Warranty
All Slursh products come with 6 months warranty from the date of purchase, unless mentioned otherwise on the product page.
The warranty covers manufacturing defects only.
Customers must keep the order invoice or purchase proof for warranty claims.
Warranty Covers
The warranty may cover manufacturing defects, internal functional issues, product not working due to a manufacturing fault, electrical or technical issue not caused by misuse, charging or heating issue caused by a manufacturing fault, and motor or functional issue caused by a manufacturing fault.
Warranty approval is subject to verification by the Slursh support team.
Warranty Does Not Cover
Warranty does not cover physical damage, accidental damage, water damage unless the product is clearly marked water-resistant, damage due to misuse, damage due to incorrect charging, damage due to wrong adapter or power source, damage caused by cleaning chemicals, damage due to dropping or impact, scratches, dents, stains, discoloration, normal wear and tear, damage due to unauthorized repair, product used against instructions, missing accessories after use, packaging damage only, food stains, liquid stains, smell, or hygiene-related concerns after use.
Quality Check Process
All replacement and warranty requests are subject to a quality check.
The quality check may include video verification by the support team, product issue review, internal approval, pickup inspection if required, and final decision by the support and management team.
Only after verification, Slursh will confirm whether the request is approved or rejected.
Replacement Approval
If the replacement request is approved, Slursh may provide the same product replacement, same variant replacement, subject to availability, or an alternate solution if the same product is unavailable.
Replacement availability depends on stock.
Reverse Pickup
If reverse pickup is available at your PIN code, we may arrange pickup.
If reverse pickup is not available, the customer may be asked to ship the product to the address shared by our support team.
The product must be packed properly to avoid damage during transit.
Important Conditions
Unboxing video is mandatory for replacement claims. A product working video is mandatory for electronic product claims. Replacement requests must be raised within 24 hours of delivery. Warranty is valid for 6 months from the purchase date. Warranty applies only to manufacturing defects. Product must be used as per instructions. Original invoice or order proof may be required. The final decision will be made after the quality check. Exceptions may apply only after support and management approval.
How to Raise a Request
To raise a replacement or warranty request, contact us at:
Email: support@slursh.com
WhatsApp: +91-7428800539
Please share your Order ID, product name, delivery date, issue description, unboxing video, product working video if applicable, and clear photos if required.